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Hello,We have previously added several dozen of the customer's devices to the ZTP using their IMEI numbers.Is it possible to remove these devices from the system using their serial numbers? Or do i need to use IMEI numbers?

I'm new to Zero-Touch technology, and I'm experiencing an issue where a device completes enrollment using a QR code, but within two hours, it automatically resets after receiving a notification.I don't have much experience with Zero-Touch, so I'm unsure how to fully manage and complete the enrollment process. Is there another method to ensure that the device is fully managed after enrollment, or any best practices to avoid this reset issue?Any guidance or troubleshooting tips would be greatly appreciated!

Hi, I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to our MDM solution

Hello everyone!  I am running into an issue, I need to update the Android versions in my device fleet, currently we work with Android 11, 12 and 13, and would like to upgrade all devices to Android 14. Due to our use case, our devices (SM-T225) only utilize SIM data, and we require this update to roll out without user interaction.  Our current EMM offers the options:* automatic system updates* windowed system updates* postpone installation* disable installation However, all options cause the user to be shown a pop-up for the download of the system update, after which it succesfully installs automatically. Is there any way to automatically install system updates with mobile data without user input (Just as if devices were connected to WiFi) Thank you for your help,Juan

Hi! We have an ongoing problem with adding apps to our company collection in managed google play. We can add a private app or create a web-app and it works perfectly fine. We can assign the app through Intune so our end users are able to use it. However, we've had an ongoing problem for over 6 months now where we cannot find the app when trying to add it to our collection. We can search for apps but they do not appear when we search, thus making us unable to add it to the collection which in turn makes it so our users cannot find the app directly in the managed play store and has to search for it themselves. The issue happens with both private and web-apps and we've noticed that sometimes the app is searchable and we are able to add it to our collection after a varying time period. We've had apps that appears in a search after a few weeks, a few months and some haven't showed up at all since this problem started. I can't say for sure when it happened but it's been more than 6

Hello, I'm trying to follow the instructions to the letter for publishing an application in our MDM (Intune) whose APK is hosted outside the Google Play Store. However, in the steps, it's mentioned that you have to Opt out of app signing by Google Play.This no longer seems possible. So I continued the process, but when it came time to import the .json file. It informs me that: Your APK file exceeds the maximum upload size (100 MB). Switch to the Android App Bundle format or upload a smaller APK file.You have uploaded an invalid archive ZIP file.The APK file is hosted externally, so it cannot be signed by Play.The AndroidManifest.xml file in the Android application collection or in the uploaded APK file could not be analyzed. Has it been compiled correctly?The name “dji.go.v4” already exists in Google Play. Please use another package name. Am I at a dead end? Thank you for your help.  Externally hosted private apps - Android Enterprise Help (google.com)

Google play EMM API Deprecating api GET https://www.googleapis.com/androidenterprise/v1/enterprises/enterpriseId/users/userId/devices/deviceId/installsMy application need to get the install apps list.Unfortunately, the api is providing the information is going to deprecated soon September 30, 2025. I am looking for the alternative provider which can give me the exactly same information[ install apps list].If you have any idea or thoughts please share. 

Hello, we have problem with notifications on from workprofile on smartwatches. It works 1month ago but from Sept. we don't receive any notifications from Outlook, MS Teams, etc.Somebody knows what happens? Thanks! 

My requirement is to add a string pattern in urlblocklist and the result is to block the entire URL that contains this pattern. Is it possible through AMAPI managed configuration of chrome? I appreciate any help you can provide.

Hello all, I am new to the forum so hopefully I posted in the right location. I have a question about Samsung devices (ex. A22, A53, etc.) in a business scenario of a healthcare provider. When a new (COPE) device gets ordered the devices comes preinstalled with an Android version, the device goes in stock and a few months later an user needs a new one. We would like to preinstall periodically the latest version so that the rollout/handoff of the new device takes less time. Current scenario is that the user comes, we take a phone out of our stock, during the OOBE setup you first have to login with a Google or Samsung account before updates get installed. The installation of updates sometimes takes over an hour during this time the user has to wait, or they have to come back. We also have lots of iPhones and we update them with a MacBook. We are looking for a simular solution but I cannot think of one, so I thought lets ask others. Maybe someone has a brilliant idea. 

I have successfully binded the managed play store accoount to Intune.After an initial enrollment of a first Samsung Android smartphone (as personally owned device with work folder) to Intune, the Intune app list already shows four Microsoft apps  (Home Screen, Authenticator, Intune, Company Portal) as assignable apps. I don't know if this behaviour could be considered as normal, because at this early time I have not yet selected them in the managed play store to be synced to Intune app list. Another curiosity is that none of these apps could be deleted from the Intune app list (delete button is greyed).If I then continue to select some first apps in the managed play store to be synced to the Intune app list, nothing happens after launching the sync process. None of the selected apps will be synced to the Intune app list.Of course these selected apps also do not appear in the company portal app management. What can I do to get this failure fixed ?Actually this means that I can

Hi, I am using Android Management API to develop MDM solution. The main feature is customization Kiosk launcher and there is a solution in Android Managemen API. It's working very well.https://developers.google.com/android/management/reference/rest/v1/enterprises.policies#installtypeThere is a requirement about exiting Kiosk launcher offline.   I think it's the common use case but I cannot find any solution to finish it. (lockTaskAllowed item is deprecated....) Is there any way to do this? Note: My production need customization kiosk launcher so the "kioskCustomLauncherEnabled" cannt be used.

Hi All I am working on Device actions/Commands  and I wold like to know which commands are applicable to BYOD and COD Commands:Lock. Reset PasswordRebootWipeClear App DataEnable Lost ModeDisable Lost ModeRemove Work Profile Regards,Farkhaleeth 

Alguien me instaló esta aplicación para uso ilegal de mis dispositivos y obtener internet.Un empresario con pocos escrúpulos se hizo con el control de muchos permisos y contraseñas. 

Hello, When a device is enrolled with Google workspace, there are 2 applications environment (personal and work), when we restrict access to only work applications menu, how can we enable applications that are already in the device to the work applications list please? Thanks!

Hi, currently my AMAPI account has a limit of around 600 devices,  I applied for a device limit extension from Google Form but did not receive any reply from them, It has been more than a week. Can someone help me how to get the device limit extended? @jasonbayton  

I am an Admin and I know I add some of the others presently in the Zero Touch Console. I do the work in Zero Touch. The person that has the Owner Role Just orders the phones.So my question is how do I change or add a Admin in Zero Touch?

Tried to download an apk but it was blocked by it admin how can i solve this  

Hi, @Lizzie  I was hoping you could guide me to the right person please. We are working on a B2B project, and through our discovery phase we noted that to execute the functionality we want within our APK, we need to build out a working UEM platform. We were advised that the only way this was possible was to enrol within the Enterprise Partner Program. We applied but after a week we were told we were not eligible, but not entirely sure why. When something like this happens, who can we speak to please to understand how we can move forward? Many Thanks John

Hi All, I am facing a problem accessing the vendor account of the Zero Touch portal. Previously in the partner portal, I selected the account and created the customers under them. But now that the specific vendor account is not available it is creating a problem for us to manage the previous customers and create new customers to support via ZT API.  Please help us on this to resolve asap. 

We have had a random number of devices performing a factory reset after GZT enrollment has completed and places devices into MDM solution. The devices we have experienced this on are mostly Rhino but some Samsung tablets. The OS we are mostly dealing with is OS12. Once devices enroll, they drop into staging folders. When they are deployed, we move them to production folders. How we have been catching this is by devices showing enrollment for a second time, by MDM logs, sometime after the device was fully configured. For the devices we deployed that reset, end up back in Staging folders. For the last few weeks, we have been trying to capture what is triggering the resets. We captured logs on device side but cannot see what is triggering it. There a no logs of this command being sent from MDM solution. We suspect that it is GZT but unable to capture any logs for this action or know how to stop it. We are also having other but same issues that were listed in this discussion. Som

Updated 12th October, 2023   Current status: Fix implemented   Issue description: We've received multiple reports that some approved apps are not displayed in the Managed Play store on devices.   Latest update: Hello everyone,   Thank you for your patience and for your help to identify the problem. I've been informed by our Engineering Team that a fix has been implemented and those apps not displaying should now be visible. If you experienced this issue, please can I ask you to check if this has been resolved on your side?    Massive thanks,   Android Enterprise Customer Community Team   Previous update: Current status: Under investigationWe've received multiple reports that some approved apps are not displayed in the Managed Play store on devices.   Our Engineering Team is aware of the issue and actively working on a fix to address this. Unfortunately, they don't have an estimated time for when the issue will be resolve

Dear Community, we wanted to use Google Calendar in Combination with Outlook Mobile (Sync Calendar) with Intune. Unfortunately, we are facing the issue, that Google Calendar does not start on our COPE enrollments.After setting permissions to Contacts, Calendar and Notifications we see just for a second the calendar, but then the message pops up "Action not allowed". On our BYOD enrollments there are no problems. I guess, this has something to do with Intune (App), but i cannot nail it down what the issue could be.It seems Company Portal App is doing something different, because why it's working for BYOD Devices? I was hoping that someone else here had the same issue with a possible fix. Maybe Google calendar wants to add a Google Account, which is of course blocked at work profile level... Thanks!

Hi support team,is there a limit to the maximum number of users (admins or owners) that can be on the same Zero Touch portal?

Hi, we are working with multiple resellers across the globe. These days, we had an issue, where some of the Zebra devices were registered to Zero touch, which ended in restart-loop, because they are in SOTI and cannot be in ZT together. So I removed them from ZT, but I want to prevent this situation happening again, so I need to know which reseller registered them and give hime a little "training" what he can and cannot do. I didnt found any way how to see the history in ZT portal.  Thank you.