Solved

I'm being very confused when trying to add a private app into the Stix EMM, and I'm not sure where the problem lies, so I'm asking here! I successfully loaded it in: But when I then click on that and then try to click Select app... nothing happens. Nothing on screen, nothing in the dev console, no network traffic... Nothing.  And so I can't add this app to my devices. And I'm entirely lost as to what's going on. Is this a Stix thing? Or an Android Enterprise thing?

Hey! I noticed a little bug today and wanted to ask if anyone else is experiencing this. With the update to Play Store 46.1.37-31 [0] [PR] 755161904, a push message informs you that Google Play Services must be updated. With a COPE device, this only occurs in the work profile. Even if Google Play Services is updated to the latest version (25.18.33 (190400-756823100)), the message appears as soon as you open the Managed Play Store. @Lizzie Is there anything known here? The Managed Play Store works normally despite the warning in the push message. I would also have logs if required.

Is there a way to skip the "setup using another device" wizard screen?  We don't see the benefit of showing up this option, on company environment, having MDM managed devices with Zero touch enrollment setup. That screen is specifically, the 3rd screen, when setting up a new device, after selecting the language and the insert SIM card instrucctions screens. As those screens are right before the Network setup screen the device won't be able to connect with Google services to get MDM server and the custom profile, so not sure how to disable it? Thanks

My team uses AMA API to managed devices. As part creation of enrollment token we push some applications and managed configuration to those applications as part of the policy. But we are noticing that this is not very reliable. We have many user stories where the app gets installed but the managed configuration is missing. This doesn't happen on all devices but the occurrence of this has been increasing. Is there any known issue or SLA on how long it takes for the managed configuration to be pushed? We have an Application that is set as Required for Setupin the policy. This Application has managed configuration setup, which is required for App registration. This is missing by the time app launches and app registration fails and consequently the work profile provisioning fails.

Hi! We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help. SymptomsEmpty collection in Managed Google PlaySpaceship error, because supposedly no apps were made availableInstallation commands from the UEM did not work in some casesApps assigned in UEM cannot be found in PlayI was only able to reproduce the problem in one of 3 attempts. A few automatic app installations worked for me. However, it was not possible to search for the apps manually. Restarting the device and then waiting a while seems to help. However, a colleague had a strange error in Managed Google Play after a restart when he tried to install an app manually."The item you want to buy could not be found."However, it is not a purchased app or an app with in-app purchases.  Is anyone else currently having problems with Managed Google Play? 

My team uses Android Management API to manage our enterprise's devices. Our management policy includes managed configurations for our Kiosk application, in order to correctly enroll our devices into our services. If this is not done, device provisioning fails. Over the past few months (first report we received was on January 13th), we have observed that certain devices are failing to receive the managed configurations, and thus fail to go through the process correctly. They fail to receive configurations on a policy change as well, which affects our existing devices. Before, removing the devices from our policies and enrolling again would succeed in sending the managed configurations to the affected devices. However, this issue is now persisting across attempts and happening more frequently. We have devices affected on both Android 13 and 14.

We recently disconnected our Managed Google Play account from Intune, which was initially set up with a standard Google Account. Now, we are reconnecting Intune to our Managed Google Play account using a Managed Google account that is synchronized with our Entra ID SSO. This means we can sign in with our company domain (@mycompany.com) using our Entra ID password. We are able to enroll our Android phones into Android Enterprise and publish apps to our Managed Google Play store without issues. To ensure redundancy, Google highly recommends creating a secondary owner account in case the primary account is compromised. See Google KB . I'm following the guide on assigning roles in enterprises from the Managed Google Play Help. However, my Play Store account admin screen appears quite limited compared to what I should be seeing. Here’s a screenshot of my current view:Previously, when we used a personal Google account for our Managed Google Play Store, I could invite other users to

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts (only numbers appear, without contact names).By default, Samsung phones use the rich Google Messages application, as well as Textra, which are both impacted. This issue does not occur with Samsung's SMS application. We have tested on our side (Orange), and business contacts and numbers are displayed on the personal part. We have also tested with the customer, but it works randomly.Please take the necessary action.

Hi,I am currently using android phone(galaxy note 8, android 9) to enroll company portal. Before 01/2025, my company was Western Digital, and I could use company portal including bunch of android apps such as outlook. However, my company was separated to Sandisk, and I cannot use company portal after that. Is there any opinion why my phone cannot install company portal?When I try to use Microsoft intune, it always stops at the last stage of setting work profile. It says the device setting should be changed except the information; which device setting I should change to be fit for the company portal. Please give me any advice to make me available to use company portal.Or did android stopped supporting google enterprise old phones just like mine?

I have a EMM application where I want to configure the profile with some application like Play Seppo or Zoom. 1. From EMM application I have open a application like zoom or Play seppo2. Now zoom or Play seppo need default camera [Samsung tablet camera]3. When try to open camera application throw some error log like belowNote:  Also I can't open default camera app directly with the package name but others application I can. -> How can I get camera access for EMM application for secondary user and the others application? Error: Sending non-protected broadcast com.samsung.intent.action.MDE_SUGGESTION_NOTIFY from system 1207:system/1000 pkg androidIs there any security issue to open camera or how can I use samsung default camera in EMM application ?

Hi,Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done any changes to the Android Management API policies and are not sure what is causing this. Is there a specific policy setting applicable for this that we need to enable? Attached few screen shots.Thank you.

I am considering the introduction of Android Enterprise in my company and am testing the distribution of configuration policies from Intune. The enrollment profile is set to COBO (Android Enterprise corporate owned fully managed). I do not want users to log in with their personal Google accounts, so I want them to log in to apps like Google Meet with the Google Workspace account managed by the company. However, when I set the "Restrict personal accounts" policy in Intune to block, no Google accounts can be added at all. Conversely, if I disable this setting, both personal and Google Workspace accounts can be logged in. Does anyone know a solution to this?

Hi.I have tried to set up a zero-touch account, but when I log in at https://enterprise.google.com/android/zero-touch/customers, I get an error message like "Error 403. The account xxx@yyyy.zz is not authorized to see this page. Contact your administrator for access, or use another account."How can I get help with this issue? I can't see who would be "my administrator"...

Hello, I was looking into options for internal use on how to manage enterprise devices and the documentation seems to point to the android management API. What was not very clear to me:Is there any pricing model documented for using the API ? As mentioned, it would be for internal useDoes this require to be registered as an EMM provider, even if it would be used internallyAppreciate any inputs, thanks!

Hello I currently have one client with 1000+ devices. Sometimes, there is need to deregister sopme devices (for example when they are send to repair). Is there any faster way to mass deregister devices from ZTP than searching them one by one? I mean, sometimes it is 50, or even 100. Do I have to search each device individually one by one, or is there any automated option to do it?

Dear all,Since three weeks ago we noticed issue to deploy basic Configuration profiles (WiFi) into devices (MDM is Intune). Problem ONLY occurs with newly enrolled COPE devices running on Android 15. So we think it's Android 15 (Google) issue on COPE enrolled devices because all the other scenarios working fine:BYOD enrolled devices get WiFi profiles successfully deployed to device (Android 14/15)COPE enrolled devices get WiFi profiles successfully deployed to device (Android 14)COPE enrolled devices do NOT get WiFi profiles successfully deployed to device (Android 15)Anyone else noticed the same/similar issue with Configuration profiles with Android 15 clients? Best RegardsJarmo

Hello, I have a client who would like to deploy applications while hiding them directly from the Google Play Store. The customer is on the EMM solution "Ivanti Neurons for MDM (formerly MobileIron Cloud)Ivanti has made an option available to hide applications but this only allows applications to be hidden on Ivanti's own application store (and not on the Google Play Store). Do you know if there is an option outside of the EMM console (e.g. via play.google.com/work) to deploy an app to a user but while hiding it on the client's private Google Play Store ?

Does anyone know of any Android phones or tablets that have a magnetic stripe card reader built into it?

Hello, I am utilizing the QR provisioning method to install an APK that utilizes the DeviceAdminReceive subclass. I was able to get it working on Android 10 tablets, but now I am running into the "Can't set up device \n Contact your IT admin for help" issue for Android 13 tablets. I am using the same payload for both Android versions. My current payload looks something like this:{"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.example/.DeviceAdminReceiver", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_CHECKSUM": "<checksum>", "android.app.extra.PROVISIONING_DEVICE_ADMIN_PACKAGE_DOWNLOAD_LOCATION": "<s3-bucket-url>", "android.app.extra.PROVISIONING_SKIP_ENCRYPTION": false,"android.app.extra.PROVISIONING_WIFI_SSID": "<ssid>","android.app.extra.PROVISIONING_WIFI_PASSWORD": "<password>", "android.app.extra.PROVISIONING_WIFI_SECURITY_TYPE": "WPA" }I have looked through this forum and have attempted to add the additional fields below (t

Background:We are looking for options to configure a standard google account for 'find my device' option on Corporate Android devices from EMM. This way we can sign-in to one account, see all associated devices & send track/remote lock commands to the device from a single place. Question:1) Does Google provide EMMs with options to let admins configure enterprise google account for 'Find my device' on Corporate Android devices?2) If yes to (1) , can Admins use the same google account configured for Android Enterprise binding to also configure 'Find my device'?

Hey everyone,Google removed the option to distribute paid apps some time ago.We loved that feature to roll out paid apps like ZoiPer Pro and many more.Are there any plans to get this awesome feature back? I already asked about it at the Android Enterprise Global Partner Summit 2022:Do you have any updates for us?

There's a bug in the following sections which blocks ending the activity:Android Enterprise Expert > Android Enterprise Support Engineer Policy Troubleshooting > New application requirement > Bug ReportThe issue is the correct option "DUMP of Service Policy" acts like "DUMP of Service account" which makes all the three answsers wrong so the activity can't be finished. So you can't proceed with the activities and you can't sign up for the certification!!This is very stupid as either you should make sure that all the options work correctly, or don't block the rest of activities in case of unfinished questions! Now I'm blocked indefinitely!

Hello Community, i have a quick question. Our company just adjusted there Company name and we have to adjust our current customer details ("Customer Name") in the Zero-Touch Portal. How/or is it possible to edit this? Thanks in advance.

Few of our users are facing `Try setup again later. Some technical issues are preventing setup right now.` error during work profile provisioning. Below are the device logs11-06 19:49:04.078 19772 25409 I clouddpc_CloudDpsClient: Registering device in unified policy mode. 11-06 19:49:04.079 19772 25409 E clouddpc_CloudDpsClient: Error registering device, no auth token or enrollment token. 11-06 19:49:04.077 3816 3816 D RegisteredNfcFServicesCache: Service unchanged, not updating 11-06 19:49:04.079 19772 25398 I clouddpc_crw: Logging setup event: 3 11-06 19:49:04.080 19772 25398 I clouddpc_crw: SetupStep: STEP_REGISTER 11-06 19:49:04.080 2408 2447 D SecureElementService: getReaders() for com.android.nfc 11-06 19:49:04.083 19772 19772 I clouddpc_SetupActivity: setup ui state changed: # com.google.android.apps.work.clouddpc.base.util.setup.setupstate.proto.SetupState$SetupUiState@8dc35 11-06 19:49:04.083 19772 25388 E clouddpc_fhk: Setup failed: 11-06 19:49:04.083 19772 25388 E cloudd

Hi everyone,I did see in previous posts, that we had a problem with missing apps a year ago. (https://www.androidenterprise.community/t5/general-discussions/fixed-service-announcement-available-work-apps-missing-in/td-p/811) Since yesterday we have a problem, that all optional apps are not visibile in the managed Play store. Our users see only the required apps but not the optional apps or webclips.This happens only for users enrolling a new device. Existing users does not have the problem "yet".Is there anybody else seeing this problem.We use Ivanti EPMM.Kind regardsMelkon